What problem can we help you solve?
Owned and operated by Jaybird Essentials, our support team is ready to help with orders, product questions, or choosing the right wellness essentials.
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Frequently Asked Questions
How long does shipping take?
Products ship directly from manufacturers or fulfillment partners. Availability, processing, and delivery times vary by product and destination; custom, backordered, and freight items may take longer. Review the product page and shipping information for your order, or contact Jaybird Essentials for help with an estimated timeline.
How can I track my order?
When tracking is available for your shipment, we’ll share the details so you can follow its progress. Freight or custom orders may have different delivery arrangements. Contact us with your order number if you need an update.
What is your return policy?
Return eligibility and instructions vary by product and supplier. Please review our Return Policy and the information supplied with your order before sending anything back. Returns go to the manufacturer’s customer-service address listed on your receipt, not to Jaybird Essentials. Contact us if you need help finding the correct return instructions.
Can I exchange an item for a different product?
Contact Jaybird Essentials with your order number and the item you’re interested in. We’ll help you check the applicable return or exchange options with the supplier before you send anything back.
How do I choose the right product for my home?
We can help with product specifications, general comparisons, and order questions. For individual medical, mobility, fitting, or accessibility assessments, consult an appropriately qualified professional.
Do your products come with setup instructions?
Follow the manufacturer’s model-specific instructions for assembly, setup, and safe use. Contact Jaybird Essentials if you need help obtaining documentation or reaching the manufacturer. Installation, fitting, and clinical guidance should come from appropriately qualified professionals.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Send us your product or order question, and we’ll help you find the information or supplier support you need.
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We handle your information with care. Please review our Privacy Policy for details about how information is used and shared, including for order fulfillment.
Thoughtfully Curated
Our collection focuses on thoughtful essentials for everyday living and wellness at home.
Help With Returns
Questions about an eligible return? Jaybird Essentials can help you find the applicable supplier instructions and correct return address.
