Return and Refund Policy

This Return and Refund Policy is issued by Jaybird Essentials.

Effective Date: September 26, 2026

1. Overview

At Jaybird Essentials, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through jaybirdessentials.com.

Summary

Region: United States
Return window: Notify the manufacturer or Jaybird Essentials within 30 days of receiving the product to request a return. Return approval follows the manufacturer's timeline. Returning the product within 7 days of approval is recommended. Damage must be reported within 48 hours of delivery.
Return eligibility: Manufacturer or fulfillment partner accepts returns for both defective and non-defective products if they meet policy conditions
Return shipping: Jaybird Essentials does not pay return shipping. Discuss return-shipping costs, especially for large purchases, with the manufacturer or fulfillment partner before sending a return.
Restocking fee: 25% of the product price on approved non-defective returns (waived for defective, damaged, or incorrect items)

2. Contact Information

To request a return, notify the manufacturer or Jaybird Essentials within 30 days of receiving your product. Approved returns go to the manufacturer, not Jaybird Essentials. Jaybird Essentials will help you obtain the correct return address. Return approval follows the manufacturer's timeline, and we recommend returning the product within 7 days of approval. To request assistance or report damage, contact our customer service team:

Email: support@jaybirdessentials.com
Address: Jaybird Essentials, 4021-64 Todd Railroad Grade Rd, Todd, NC, 28684, United States

Hours: Monday to Friday, 9am to 5pm EST

3. Eligibility for Returns

Returns are accepted under the following conditions:

The item arrived damaged, defective, or incorrect
The customer wishes to return a new item within the policy window
The damage or issue was reported within 48 hours of delivery, photographic proof of damage or issue can be sent to support@jaybirdessentials.com within 48 hours of delivery.
The manufacturer or Jaybird Essentials is notified of the return request within 30 days of receiving the product
The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned, only those defective upon arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:

Your order number
Photos clearly showing the damage or issue
A brief description of the problem

Return approval follows the manufacturer's timeline. Jaybird Essentials will help you obtain the manufacturer's return instructions and correct return address. Do NOT ship your returns to Jaybird Essentials. Discuss return-shipping costs with the manufacturer before sending the product; Jaybird Essentials does not receive returns.

5. Return Shipping and Fees

Jaybird Essentials does not pay return shipping. Discuss any return-shipping costs, especially for large purchases, with the manufacturer before sending a return. Approval follows the manufacturer's timeline. We recommend shipping approved returns to the manufacturer within 7 days of receiving approval. Jaybird Essentials can help obtain the correct return address.

Restocking Fee: Non-defective returns are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Defective, damaged, or incorrect items, and exchanges for the same item, are not charged a restocking fee.

For defective, damaged, or incorrect items, contact the manufacturer or Jaybird Essentials for return instructions and discuss shipping arrangements and costs before sending the product.

6. Refunds and Replacements

After the manufacturer receives and inspects your returned item, Jaybird Essentials will help coordinate confirmation of the refund or replacement
Refunds are issued to the original payment method within 14 days after the manufacturer receives and inspects the return
If you prefer a replacement instead of a refund, Jaybird Essentials can coordinate with the manufacturer or fulfillment partner to arrange shipment of the replacement.

7. Exchanges

Manufacturers or partners will accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Cancellations

Orders may be canceled before shipment for a full refund
Once shipped, cancellations are not possible. You must follow the return process outlined above.